Contact Metal Casino Support
Contact our support team
For help with metalcasinouk.co.uk, email our support team at [email protected]. Describe what you need help with and include the page address if your question concerns a particular part of the site.
For help with a Metal Casino gambling account, use the live chat in the casino. Skill on Net Ltd is the gambling operator responsible for that account.
Choose the right route
| What you need | Where to start |
|---|---|
| Help with metalcasinouk.co.uk | Email [email protected] |
| Help with a casino account or a game-related issue | Use the casino's customer-support live chat |
| Submit identity or payment verification documents | Use Upload Docs in My Account or the Personal Area |
| Take a break or request self-exclusion | Open Player Limitation in My Account, or ask the operator's support team for guidance |
Verification documents must go through the account upload facility. The operator does not accept them through other channels, so do not attach them to an email to metalcasinouk.co.uk.
Before contacting account support
When emailing the operator about your account, send the message from your registered email address and include your username. The operator may carry out additional identity checks to confirm that the request comes from the account holder.
Explain the issue clearly. For example, identify the transaction or game involved and say when the problem occurred. Never include your password or a full payment-card number in a support message.
Use the operator's customer-support channel for account notices. Replies to automated deposit or bonus confirmations are not treated as received notices under its terms.
Raising an account complaint
Contact the operator's customer-support department as soon as reasonably possible. Put the complaint in writing and include:
- Your account username.
- Your first name and surname.
- An explanation of the problem and what happened.
- The relevant dates and times.
If the initial response does not resolve the matter, ask for a manager or supervisor to review it. Skill on Net Ltd's terms provide for a decision within 96 hours at that escalation stage. This timeframe concerns the operator's complaint process; it is not a response-time commitment for [email protected].
Help with gambling concerns
To restrict your play, use the account's Player Limitation options or contact the operator's support team. Our responsible gambling page explains the available tools and support routes.