Metal Casino Privacy Policy
Your privacy
On metalcasinouk.co.uk, we explain how personal information relates to your use of Metal Casino and how to raise a privacy question. Contact our support at [email protected] for enquiries concerning metalcasinouk.co.uk. Keep passwords and payment-card security codes out of your message.
Skill on Net Ltd, registered in Malta as C50024, is the operator identified in Metal Casino’s privacy policy. The account-processing practices described below concern that operator. Its legal responsibilities are not assigned to metalcasinouk.co.uk by this page.
Information involved
The operator’s policy describes information supplied by you, generated through your use of the service, or obtained during verification.
| Category | Examples and context |
|---|---|
| Registration and verification | Name, birth date, contact details, occupation, income and identity documents used for account and compliance checks. |
| Payments and play | Payment details, financial information, deposits, bets and other account activity. |
| Devices and browsing | IP address, location information, device and browser details, pages visited and interactions with the service. |
| Support | Information exchanged when you ask for help, including online chat messages. |
External checks may involve identity-verification services, public bodies and records of gambling restrictions. The operator also describes checking publicly accessible information, including social media, and retaining the results.
Where an account moves from a former provider as part of a business transfer, the operator may receive registration details, balances, verification documents and applicable time-out or exclusion information. The information transferred depends on the particular arrangement.
Why information is processed
Skill on Net Ltd describes different grounds for different uses of account information:
- Providing accounts, handling payments and answering service queries involves performing the customer agreement; account services can also require regulatory checks.
- Age checks, anti-money-laundering work and safer-gambling obligations involve legal or regulatory requirements.
- Marketing based on consent can be stopped by withdrawing that consent.
- Service research and analysis may rely on legitimate interests, provided those interests do not outweigh your rights.
Where processing relies on consent, withdrawing it does not undo processing that was lawful before withdrawal. Marketing emails include an unsubscribe option; account preferences and support channels provide other routes for changing marketing choices.
Service providers and disclosures
The operator may use external providers for payments, identity and affordability checks, fraud prevention, hosting, storage, technical support and promotions. Its policy also allows disclosures required by legal proceedings or investigations into unlawful activity.
Some selected third parties may receive information for customer-experience work, relevant offers or dispute handling. The policy makes this subject to a suitable lawful basis, including legitimate interests where these do not override the individual’s rights.
GAMPROTECT and safer gambling
Metal Casino participates in GAMPROTECT, the Single Customer View scheme. The operator may share identifying details and a risk-status flag to help participating gambling companies protect people at risk of gambling harm. The policy distinguishes this from sharing betting history, patterns of play, self-exclusion details or internal risk indicators, which it says are not supplied to the scheme.
Skill on Net Ltd remains responsible as controller for information it submits; Tutelar processes information within the scheme. This sharing serves harm prevention, rather than marketing. The stated grounds include legitimate interests and, for relevant special-category processing, substantial public interest.
Scheme records can have a different retention period from ordinary account records. If the original operator becomes unavailable, retained scheme records remain subject to their safeguarding purpose, with the receiving operator and GamProtect Ltd acting as joint controllers.
Retention, transfers and protection
The operator does not give one deletion deadline for all personal information. Retention depends on the purpose, applicable obligations, dispute handling and other valid grounds. Some records remain necessary after an account closes. Once no longer required, the policy provides for secure deletion or anonymisation.
Processing may involve locations outside the UK or EEA. The operator describes safeguards for these transfers, including contractual protections. For GAMPROTECT information, these may include contractual clauses adopted by the EU together with their UK Addendum, or an alternative permitted by UK data-protection law.
The policy describes restricted access, technical safeguards and staff confidentiality requirements. These measures should not be read as a promise that every security risk can be eliminated.
Your choices and requests
The operator’s policy provides routes to request access, correction, deletion, portability or limits on processing, and to raise objections. Availability depends on the circumstances and the applicable processing grounds. Deletion is not automatic when records remain necessary for legal obligations or safeguarding.
GAMPROTECT access requests are possible, but objections or deletion requests may be limited where continued processing is needed to protect people at risk. For records whose original operator is unavailable, requests can be addressed to the receiving operator or GamProtect Ltd.
For a privacy enquiry concerning metalcasinouk.co.uk, write to our support at [email protected]. Describe the information or processing you are asking about. Account-related requests may require identity checks before the operator can act. Casino verification documents must go through the account’s Upload Docs facility, rather than email.
You can raise a written complaint about data handling and explain the outcome you seek. The operator’s policy also recognises the option to complain to a supervisory authority, including the Information Commissioner’s Office for UK concerns. Legal exemptions can limit a request; the policy provides for an explanation of refusal where disclosure is permitted.
Cookies
Cookies can support essential functions, remember preferences and measure use. Optional advertising cookies are described in the operator’s policy as consent-based. Browser settings allow cookie removal or blocking, although blocking essential cookies can disrupt access.
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