Metal Casino Terms and Conditions
Understanding these terms
At metalcasinouk.co.uk, we set out the main Metal Casino conditions below so you can check the requirements before opening an account or playing. Read the complete terms presented during registration, together with the rules for any game or offer you choose.
Metal Casino's gambling operator is Skill on Net Ltd, registered in Malta as C50024. The Gambling Commission account number 39326 belongs to that operator. The gambling agreement is between you and Skill on Net Ltd: accepting the terms during registration creates that agreement.
Age, account details and verification
You must be 18 or older, and meet any higher minimum age applicable where you use the service. The casino's terms restrict play to players from Great Britain.
- Give accurate and complete registration details, and keep them current.
- Use your account personally. Do not share its credentials or access another person's account.
- Use payment methods held in your own name.
- Supply verification documents through Upload Docs in My Account or the Personal Area. The operator does not accept documents through other channels.
Skill on Net Ltd attempts automated verification before allowing deposits or gambling. If that check fails, you must upload identification and a recent utility bill, then wait for the documents to be verified before depositing or playing. Additional checks may cover your address, occupation, finances and source of funds.
Underage accounts are closed and winnings from underage deposits are cancelled. The operator returns those deposits to their original payment source. If that cannot be done, repayment goes to a verified legal guardian after proof of guardianship is supplied.
Depositing and requesting a withdrawal
Check the cashier for the minimum amount associated with your payment method. Withdrawals require a real-money account with at least one successful deposit. Submit the request through the casino's withdrawal page; an email or telephone request does not qualify.
Your individual transaction amount appears under “more info” on that page. Once a withdrawal has been processed, you may request another. The terms impose no daily, weekly or monthly limit on the number of withdrawal transactions. Contact the operator's support team if you want a different amount per transaction or wish to increase an existing request.
| Withdrawal method | Charge stated in the terms | Relevant condition |
|---|---|---|
| Wire transfer | £10; waived for amounts above £500 | Minimum transaction: £50 |
| Card | No fee | Subject to the method being available for your withdrawal |
| Online wallet | No fee | Subject to the method being available for your withdrawal |
The listed charges may change. If the deposit method cannot receive a withdrawal, the operator requires full verification of an alternative payment method belonging to you. After checking ownership, it may pay through another available method rather than your preferred option.
Skill on Net Ltd aims to process withdrawals in a few hours; this is a target, not a guaranteed arrival time. Wins of £5,000 or more and jackpot wins may require longer checks. Play is reviewed against the account and bonus conditions before payment, and outstanding deposit approval can delay processing.
Bonuses and withdrawal choices
A welcome offer is subject to checks when you register. An automated assessment may find you ineligible; the operator then emails its decision when the account is created.
Read the conditions attached to your chosen promotion before taking part. Where those conditions conflict with the general terms, the promotion's conditions take precedence.
An active bonus does not itself block a withdrawal. However, withdrawing requires cancellation of the whole bonus balance, including winnings generated with that bonus. You can cancel it in your casino personal area.
Play, restrictions and account closure
Read each game's rules before staking real money. Practice funds have no cash value and cannot be moved into a real-money balance.
Fraud, collusion and unlawful use of an account are prohibited. Where there are reasonable grounds to suspect both linked accounts and abuse of the service, Skill on Net Ltd may immediately suspend access and reverse transactions on the linked accounts.
Anti-money-laundering checks may lead the operator to suspend deposits, withdrawals or play. Responsible-gambling restrictions may suspend deposits and play. These measures depend on the account checks or indications of gambling-related harm involved.
You can request ordinary account closure through Player Limitation or customer support. A closed account remains accessible for withdrawal requests and viewing its history. If gambling harm is the reason for stopping, use self-exclusion or GAMSTOP instead of ordinary closure. An active freeze, cooling-off period or self-exclusion must expire before ordinary closure is available.
Customer funds
Skill on Net Ltd states that player money is separated from its business funds in a Barclays player account. Its terms describe the insolvency protection as “medium protection”. This does not guarantee full repayment if the operator becomes insolvent. Players must acknowledge this information during their first deposit.
Questions and complaints
For questions about metalcasinouk.co.uk, contact our support team at [email protected]. Do not send verification documents by email; use the account upload facility described above.
For a gambling-account complaint, contact the operator's customer support promptly and provide your username, full name, an explanation and the relevant dates and times. If the issue remains unresolved, you may ask for a manager or supervisor to review it. The operator's terms specify a decision within 96 hours of that escalation.