Responsible gambling tools | Metal Casino
# Responsible gambling tools
Metal Casino provides controls for managing deposits, stepping away from play and reviewing account activity. For help using them, contact [email protected].
## Deposit limits
During registration under the UK licence, you can choose a daily, weekly or monthly deposit limit. You can later manage limits in My Account or the cashier. When more than one applies, the lowest applicable limit controls deposits. A limit belongs to the account on which you set it; other accounts under the licence need their own limits.
Reducing a limit takes effect straight away. If you raise one, the change is delayed by 24 hours.
## Breaks and self-exclusion
The Player Limitation page in My Account offers Freeze/Cooling-Off and Self-Exclusion. Support can explain these options. A Freeze/Cooling-Off can last 24 hours or between 1 and 6 weeks. It affects the account where it was requested, which becomes fully active again when the chosen period ends.
Self-Exclusion lasts at least 6 months and at most 5 years. Reactivation cannot be requested within 180 days of setting it. After it begins, support can extend the period to 1, 2, 3, 4 or 5 years. It prevents deposits and gambling across all known accounts under the same licence. Marketing stops, although removal from marketing databases can take up to 24 hours.
An account remains restricted after its exclusion period. Reuse is considered only following a request made by telephone or in person. If the account is reactivated, a 24-hour cooling-off period first applies to accounts under that licence. Identity verification may be needed to access Self Exclusion or Player Limitation.
Do not use an affected account while a limitation applies. If play occurs, winnings are removed and only deposited funds still remaining are returned. Deposits already lost are not refunded.
## Account closure
Close Account is available through Player Limitation, or you can ask customer support. Closing stops gambling while leaving account history and withdrawal requests accessible. Where possible gambling addiction is the reason for leaving, use GamStop or Self Exclusion instead. Closure cannot take place during an active Freeze, Cooling Off or Self Exclusion; it can be requested once that restriction ends.
A Player Limitation request forfeits previously offered bonuses, cashbacks and personal offers. VIP points may also be removed, with the VIP level reduced to its lowest level.
## Reminders and play history
In My Account you can set a Game Status Reminder interval in minutes. Support can configure it for you too. The interval begins when a game opens and resets on opening another game. The reminder displays time spent playing and offers Continue, Game History and Close Game. Choosing Close Game shuts the game and logs you out.
SafeMate appears under Responsible Gaming in Your Account. It shows time spent gambling and money spent, won or lost over the last 6 months. It also combines activity at other SkillOnNet casinos where you play. If SafeMate and My Account show different figures, My Account has the latest data.
## Other restrictions and assistance
GamStop can register a temporary or indefinite restriction against gambling and gambling marketing at websites licensed in Great Britain. Provide matching registration details for GamStop and GamProtect. If the details on your account differ, the operator is not obliged to apply that status; play during a limitation is then subject to the same treatment of winnings and deposits described above. If service problems prevent contact with GamProtect, its restrictions are not applied and gambling remains possible.
Monitoring can lead to immediate restrictions on deposits and play when it identifies strong signs of gambling-related harm. If bonus wagering is in progress, the available information is assessed to decide whether completing the offer should be allowed.
The National Gambling Helpline can be reached on 0808 8020 133. You can also raise gambling concerns or questions with staff at [email protected].